Sambodhan
AI grievance redressal system with priority prediction, department classification, and FAQ semantic similarity — FuseMachines AI Fellowship capstone.
Tech Stack
Overview
Sambodhan was built as the capstone project for the FuseMachines AI Fellowship 2025. It is an intelligent civic grievance management system that automatically processes citizen complaints: classifying them by the responsible department, predicting urgency priority, and surfacing semantically similar resolved FAQs to help agents respond faster. The system was trained on real civic complaint datasets and deployed as a web application for demonstration.
Key Highlights
Multi-label department classification using fine-tuned transformer models
Priority prediction model trained on historical grievance resolution data
FAQ semantic similarity with sentence embeddings for instant agent assist
Full-stack deployment with FastAPI backend and React frontend
Built as part of FuseMachines AI Fellowship 2025